I have a broken ribbon microphone. Can you help?

Yes. That’s what we are here for. Ribbon microphones can almost always be brought back to life. With moving coil dynamic microphones, repair can be harder, particularly if the diaphragm is damaged.

Can you build me a cable or connector box thingy for my mic?

Yes. Let us know what you need and we’ll make it happen!

Where do I send my microphone for service?

We are based in York, England. Please contact us for postal address and telephone number. If you are outside of the EU you MUST let us know before sending the mic.

How long will it take?

Most jobs are currently taking around 3 weeks. If it is a simple re-ribbon job, it may be quicker. However, at busy times it can take a bit longer, and if the mic needs parts that are hard to obtain, it can take even longe. Sometimes one part can hold up the whole job. r. Paint jobs and re-finishing are outsourced so can be slow. We will of course advise you at the beginning, and keep you informed about progress along the way.

How much will return postage cost?

Within the UK, we use Special Delivery, which is £8.50 below 1Kg, and £11 between 1Kg and 2Kg. For heavier packages we may use a courier. International post will vary depending on destination and weight, but a typical cost is £20-£24 by UPS courier within Northern Europe. Scandinavia and Southern Europe are typically a little more. Australia, USA etc. are even more.

How can I pay? Can you take paypal?

Yes - we will invoice you when the work is complete and ready to send. We can accept payment by bank transfer and Paypal in GBP. Please note that paypal charges are quite high, so direct bank transfer is appreciated and helps us to keep our prices down in the long term.

What is the best way to post a microphone?

The most important thing is to make sure that the microphone cannot move at all inside the packaging. Wrap it tightly in bubble wrap, and then jam in more packing to completely immobilise it. Then tape up the box with lots of parcel tape.

For heavier or valuable microphones, we also recommend either using a double walled box, or else placing one box inside another. Again, make sure the inner box is immobilised.

Small microphones can be conveniently packed in pipe insulation inside a box or thick walled cardboard ‘poster’ tubes.

We strongly recommend using a tracked delivery service such as ‘Special Delivery’.

I have just received my microphone and it still doesn’t sound right.

Very occasionally, and despite our best efforts to pack well, the delivery service will give the parcel a knock and stretch the ribbon. In these circumstances we will of course repair the ribbon again. In fact if you are not happy for any reason, just send the mic back and we will make good.

I’ve bought a mic on ebay. Can I get the seller to send it straight to you for service?

Please contact us first to discuss your needs. Due to customs charges etc., we cannot accept deliveries from outside the EU without prior agreement and payment.

I have some vintage microphones for sale. Will you buy them?

Very possibly! Do send us some nice photos showing condition etc. Be aware that we will need to budget for any repairs, and also turn a small profit on them, so we may not be able to offer as much as you might get on Ebay, although you won’t have to pay their charges.

We are always on the lookout for Reslo microphone.

Will you declare a false value to customs? (For sales outside of the European Union)

No. All customs forms will be filled out according to regulations. You are responsible for any & all import duties, so please budget according accordingly. Within the EU you will not have to pay any import duties. Repairs are temporary imports and should not incur import duty but please contact us first!